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As a patient at the CARES Surgicenter, you have the following rights:
- To be given a written copy of these rights and explanation of any you do not understand.
- To be informed of services available in the facility, of names and professional status of the personnel providing and/or responsible for your care, fees and related charges, including the payment fee, deposit, and refund policy of the CARES Surgicenter, and any charges for services not covered by sources of third party payment or not covered by the facility basic rate.
- To be informed if the CARES Surgicenter has authorized other healthcare and educational institutions to participate in the patient’s treatment. You also shall have the right to know the identity and function of these institutions and to refuse to allow their participation in your treatment.
- To receive from your physician(s), in terms that you understand, an explanation of your complete medical/health condition or diagnosis, recommended treatment, treatment options, including the option of no treatment, risk(s) of treatment, and expected result(s). If this information would be detrimental to your health, or if you are not capable of understanding the information, the explanation shall be provided to your healthcare provider. If you are not capable of understanding the information, the explanation shall be provided to the next of kin or guardian. This release of information to the next of kin or guardian, along with reason for not informing you directly, shall be documented in your medical record.
- To participate in the planning of your care and treatment, and to refuse medication and treatment. Such refusal shall be documented in your medical record.
- To be included in experimental research only when you give informed, written consent to such participation, or when your guardian gives such consent, if you are unable, in accordance with law, rule, and regulation. You may refuse to participate in experimental research, including the investigation of new drugs and medical devices.
- To resolve grievances or recommend changes in policies and services to facility personnel, the governing authority, and/or outside representatives of your choice either individually or as a group, and free from restraint, interference, coercion, discrimination, or reprisal.
- To be free from mental and physical abuse, free from exploitation, and free from use of restraints unless they are authorized by a physician for a limited period of time to protect you or others from injury. Drugs and other medications shall not be used for discipline or for convenience of facility personnel.
- To confidential treatment of information about you. Information in your medical record shall not be released to anyone outside of the CARES Surgicenter without your approval, unless another healthcare facility to which you are transferred requires the information, or unless the release of the information is required and permitted by law, a third-party payment contract, or a peer review, or unless the information is needed by New Jersey State Department of Health for statutorily authorized purposes. The facility may release data about you for studies containing aggregated statistics when your identity is masked.
- To be treated with courtesy, consideration respect and recognition of your dignity, individuality, and right to privacy. Your privacy shall be respected when facility personnel are discussing you and your care.
- To not be required to perform work for the facility unless the work is part of your treatment and is performed voluntarily by your. Such work shall be in accordance with local, state, and federal laws and rules.
- To exercise civil and religious liberties, including the right to independent personal decision. No religious belief or practices, or any attendance at religious services, shall be imposed upon you.
- To not be discriminated against because of age, race, religion, sex, nationality, or ability to pay, or deprived of any constitutional, civil, and/or legal rights solely because of receiving services from the CARES Surgicenter.
- To expect and receive appropriate assessment, management and treatment of pain.
- To file a complaint:
The Joint Commission: 1-800-994-6610
NJ Department of Health Hotline: 1-800-792-9770
Medicare Ombudsman:
www.cms.hhs.gov/center/ombudsman.asp
